The Director of Clinical Services (DCS) is responsible for the overall direction of home health, hospice and palliative clinical services. The DCS establishes implements and evaluates goals and objectives for services that meet and promote the standards of quality and contribute to the total organization and philosophy.
DUTIES & RESPONSIBILITIES
- Ensures Agency compliance with all applicable state and federal laws and regulations.
- Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel. Ensures a Clinical Manager/Supervisor is available during all operating hours.
- Responsible for assuring the development, implementation, and updates of the individualized plan of care, which would entail communication with all physicians involved in the plan of care and integration of orders, including medication orders, from all physicians involved in the plan of care.
- Provides guidance and counseling to coordinators and Clinical Supervisor to assist them in continually improving all aspects of services, provided through organization personnel.
- Assists Clinical Supervisors in managing clinical teams and planning.
- Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
- Assists the Executive Director/Administrator in the preparation and administration of the organization’s budget.
- Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses.
- Evaluates performance of Clinical Supervisors.
- Assists Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians.
- Hires, evaluates, and terminates organization personnel.
- Conducts clinician performance evaluations annually, or more frequently if indicated.
- Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
- Assures proper maintenance of clinical records in compliance with local, state and federal laws.
- Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
- Develops implements and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, either directly or by delegating to another staff member.
- Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel.
- Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews.
- Assures for the quality and safe delivery of services provided through the Organization.
- Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
- Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance.
- Stays informed about changes in the field of nursing and home health, hospice and palliative care; shares information with appropriate organization personnel.
- Promotes referrals in the health care community.
- In the absence of the Executive Director/Administrator, the Director of Clinical Services will become the acting Executive Director/Administrator and will be vested with authority to act in behalf of the Executive Director/Administrator.
- Other duties as assigned by the Executive Director/Administrator.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
- Must be a registered nurse, licensed physician, physical therapist, speech-language pathologist, occupational therapist, or social worker with current licensure to practice in the State.
- Bachelor’s degree in Nursing from an accredited program by the National League for Nursing. Master’s degree in hospice preferred.
- Three years of management experience in a related health care organization.
- Demonstrated ability to supervise and direct professional administrative personnel.
- Ability to market and deal tactfully with customers and the community.
- Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.
- Has excellent observation, verbal and written communication skills.
- Knowledge of business management, state and federal governmental regulations.